Privacy policy

At Delta Raqiyya, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, www.deltaraqiya.com, and use our services.  

By using our website, you agree to the collection and use of information in accordance with this policy. 

1. Information We Collect

We may collect the following types of information from you when you visit our website or interact with our services:

A. Personal Information

When you use our website or services, we may ask you to provide certain personally identifiable information, such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses

B. Non-Personal Information

We also collect non-personal information to help improve the website and analyze its usage. This may include:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website
  • Referring/exit pages

C. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us improve website performance, track user preferences, and analyze website traffic. You can choose to accept or decline cookies through your browser settings.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide and manage our services
  • To communicate with you about your account or transactions
  • To respond to customer service requests
  • To personalize your experience on our website
  • To send periodic emails about updates, new products, or promotions
  • To analyze website performance and improve our services

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. This includes using secure servers, encryption technologies, and access controls. However, no method of data transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you, as long as those parties agree to keep this information confidential.
  • Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena or government investigation.

5. Data Transfer and International Processing

As part of providing our services, we may transfer and process your personal data to, and from, countries outside of Saudi Arabia. This is necessary for purposes such as processing payments, fulfilling orders, and using third-party services (like Shopify) to operate our online store.

Shopify's Role in Data Processing

Our store is hosted on Shopify, a platform based in Canada and the United States. Shopify provides us with the tools needed to run our e-commerce business, including payment processing, order management, and website hosting. By using our website, you acknowledge that your personal data may be processed by Shopify and its affiliates in various jurisdictions around the world.

International Data Transfers

Your personal data may be stored and processed in countries outside of Saudi Arabia, including in Canada, the United States, and other locations where Shopify and its service providers have data centers. Shopify ensures that appropriate safeguards are in place to protect your data, in compliance with applicable laws, including the General Data Protection Regulation (GDPR) for EU residents and the Personal Data Protection Law (PDPL) in Saudi Arabia.

Shopify’s privacy practices are governed by its own Privacy Policy, which you can review here. By using our website, you consent to the transfer and processing of your personal data in countries outside of Saudi Arabia, in accordance with Shopify’s privacy practices.

6. Third-Party Links

Our website may contain links to third-party websites. These third parties have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites before providing any personal information.

7. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. When we do, we will post the updated policy on this page with a new "Effective Date." We encourage you to periodically review this page to stay informed about how we are protecting your information. The most recent update to this Privacy Policy was made on September 01, 2024.