Terms and Conditions

Introduction

Welcome to www.deltaraqiya.com. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, you must not use our website.

1. General Information

1.1 Ownership: This website is owned and operated by Delta Raqiyya.
1.2 Official Distributor: Delta Raqiyya is the authorized distributor of HEX products in Saudi Arabia.
1.3 Modification: We reserve the right to modify or update these terms at any time without prior notice. Changes will be effective upon posting on this page.

2. Eligibility to Use

2.1 By using this website, you confirm that you are at least 18 years old or have the permission of a legal guardian.
2.2 You agree to provide accurate and complete information when placing an order.

3. Orders and Payment

3.1 Order Confirmation:
All orders are subject to acceptance and availability. Once your order is placed, you will receive an email confirmation.

3.2 Payment Terms:

  • All payments must be made 100% in advance at the time of placing the order.
  • Payment can be made through Banking for more contact us
  • Orders will not be processed until payment is successfully received.

3.3 Pricing:
Prices are subject to change without prior notice. However, the price displayed at the time of purchase will apply.

3.4 Taxes:
Applicable taxes, duties, or surcharges will be calculated at checkout.

3.5 Cancellation Policy:

  • Orders cannot be canceled once payment is confirmed.
  • If there are any issues with your order, please contact our support team immediately.

4. Shipping and Delivery

4.1 Shipping Policy:
We ship products to locations within Saudi Arabia. Delivery times vary based on location and product availability.

4.2 Delay or Non-Delivery:
Delta Raqiyya is not liable for delays caused by external factors such as natural disasters, courier issues, or unforeseen events.

4.3 Address Accuracy:
Ensure that the shipping address provided is accurate. We are not responsible for orders delivered to incorrect addresses due to user error.

5. Returns and Refunds

5.1 Return Policy:
Returns are accepted only for defective or damaged products, subject to the following conditions:

  • The product must be unused and in its original packaging.
  • Return requests must be made within 10 days of receiving the order.

5.2 Refund Policy:
Refunds will be processed within 1 week after the returned item is received and inspected. Shipping charges are non-refundable.

6. User Conduct

6.1 You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to interfere with the website’s functionality.
  • Post or transmit harmful, obscene, or defamatory content.

6.2 Violation of these terms may result in termination of access without notice.

7. Intellectual Property

All content on www.deltaraqiya.com (including text, images, logos, and designs) is the property of Delta Raqiyya and HEX and are protected by copyright laws. Unauthorized use is prohibited.

8. Limitation of Liability

Delta Raqiyya is not responsible for:

  • Any indirect, incidental, or consequential damages arising from the use of our website.
  • Losses caused by unauthorized access to your account.

9. Privacy Policy

Your personal information is protected in accordance with our Privacy Policy.

10. Governing Law

These terms are governed by the laws of Saudi Arabia. Any disputes will be resolved in courts of Riyadh.